Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, free of stains or odors, with tags attached (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@shopheavenbelow.com. Items sent back without first requesting a return will not be accepted.

Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at info@shopheavenbelow.com with your order number and photos of the issue. If approved, we will provide a replacement or refund at no additional cost.

Size Issues

If you need a different size, you may request a return for your original item (if eligible) and place a new order for the desired size. A new order is not guaranteed to be available once the original item is returned.

Final Sale Items

Certain items are not eligible for returns, including:

• Tech accessories

• Specialty items

• Sale items

• Gift cards

• Personalized or custom products

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method. Please allow your bank or credit card provider time to process the refund.

For any questions regarding your order, contact info@shopheavenbelow.com.